Job Title: Service Team Leader

Location: Sector 07, Faridabad, Haryana

Experience: 3-5 years

Company Overview

Company is a reputable service company based in Sector 07, Faridabad, Haryana. We specialize in providing high-quality services to our clients in financial services, healthcare services, etc. Our commitment to excellence and customer satisfaction has helped us establish a strong presence in the market. As we continue to grow and expand our operations, we are seeking an experienced and dedicated Service Team Leader to join our team.

Job Description

The Service Team Leader plays a crucial role in overseeing the day-to-day operations of our service team and ensuring the delivery of exceptional service to our clients. The ideal candidate will have proven leadership skills, a strong understanding of the service industry, and a passion for driving performance and excellence. As a key member of our team, the Service Team Leader will be responsible for managing and motivating team members, optimizing processes, and maintaining high standards of service quality.

Key Responsibilities

-Team Management: Lead and supervise a team of service professionals, including assigning tasks, setting goals, and providing guidance and support as needed.
-Performance Management: Monitor team performance and productivity, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness.
-Training and Development: Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
-Customer Service: Ensure that all customer inquiries, issues, and complaints are addressed promptly and resolved to the satisfaction of the client.
-Quality Assurance: Maintain high standards of service quality and compliance with company policies and procedures.
-Process Improvement: Identify opportunities for process optimization and implement best practices to streamline workflows and improve service delivery.
-Reporting: Prepare regular reports on team performance, client feedback, and key performance indicators for management review.
-Collaboration: Work closely with other departments, such as sales, marketing, and operations, to ensure seamless coordination and communication.
-Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and expectations and ensuring that they are met consistently.
-Problem Solving: Handle escalated issues and resolve conflicts within the team or with clients in a professional and diplomatic manner.
-Health and Safety: Ensure compliance with health and safety regulations and promote a safe working environment for all team members.

Qualifications

– Bachelor’s degree in Business Administration, Management, or a related field.
– 3-5 years of experience in a leadership role, preferably in the service industry.
– Proven track record of managing and motivating teams to achieve performance targets and deliver excellent customer service.
– Strong communication and interpersonal skills, with the ability to interact effectively with team members, clients, and stakeholders.
– Excellent problem-solving and decision-making abilities, with a focus on finding practical solutions to complex issues.
– Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
– Proficiency in Microsoft Office suite and other relevant software applications.
– Knowledge of industry regulations and best practices in service delivery.

How to Apply

If you are interested in the position of Service Team Leader at Company please submit your resume and a cover letter outlining your qualifications and why you believe you are the ideal candidate for this role to [email protected]. We look forward to hearing from you!

Contact Information:

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com