Job Title: Telecaller

Location: Ballabgarh, Faridabad

Company Profile:
We are a leading Manufacturing Company based in Ballabgarh, Faridabad, renowned for our exceptional quality products and innovative approach in the manufacturing sector. Our commitment to excellence has made us a preferred choice in the industry. We are expanding our team and seeking a passionate Telecaller to enhance our customer engagement efforts. This role is ideal for freshers with exceptional communication skills and a zeal to learn and grow professionally.

Job Description:
As a Telecaller at our esteemed company, you will play a pivotal role in our customer communication strategies. Your primary responsibility will be to manage telephone calls, both inbound and outbound, to assist with customer inquiries, lead generation, and promotion of our products and services. This role demands a high level of enthusiasm, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

1. Customer Interaction and Support:
– Handling inbound calls, addressing customer inquiries, and resolving their concerns with professionalism and patience.
– Educating customers about our products, services, and special offers.
– Providing a positive and efficient customer experience on every call.

2. Outbound Communication:
– Performing outbound calls for lead generation, product promotion, and follow-ups.
– Implementing call scripts and communication strategies effectively.
– Building rapport with potential clients and identifying opportunities for further engagement.

3. Data Management and Record Keeping:
– Accurately documenting all calls, including customer queries, responses, and feedback.
– Managing and updating customer databases with precise information.
– Generating regular reports on call activities and outcomes for management review.

4. Collaboration and Teamwork:
– Working collaboratively with the sales and marketing teams to align telecalling objectives with broader organizational goals.
– Sharing insights and customer feedback with relevant departments for continuous improvement.

5. Product Knowledge and Training:
– Keeping up-to-date with our product range, features, and market trends.
– Participating in training and development sessions to enhance communication and product knowledge.

6. Customer Complaints and Escalation:
– Handling customer complaints with empathy and professionalism.
– Escalating complex issues to senior staff or relevant departments for prompt resolution.

Qualifications:
– Educational background: High school diploma or equivalent. Higher education or certifications in relevant fields are advantageous.
– Fresh graduates are encouraged to apply.
– Proficiency in Hindi and English, both verbal and written.

Skills Required:
– Exceptional communication skills with the ability to engage in meaningful conversations.
– Basic computer skills and familiarity with CRM software.
– Strong listening skills and the ability to understand and respond to customer needs effectively.
– Resilience and the capacity to handle rejection and maintain a positive attitude.
– Good organizational skills and the ability to multitask.

Working Conditions:
– Full-time position based at our office in Ballabgarh, Faridabad.
– General working hours, with some flexibility required based on business needs.

Career Development and Benefits:
– An attractive starting salary package with opportunities for increments based on performance.
– Comprehensive training and development programs tailored for career growth.
– A vibrant and supportive work environment.
– Potential for career advancement within the company.

Application Process:
Interested candidates should submit their resume and a cover letter. The cover letter should highlight communication skills and any relevant experience, including internships or voluntary work.

This comprehensive job description for a Telecaller position at a manufacturing company in Ballabgarh, Faridabad, is tailored to attract freshers with excellent communication skills. It covers all necessary details, including job responsibilities, qualifications, skills, working conditions, benefits, and the application process, ensuring a clear and thorough understanding of the role for prospective candidates.

Contact Information:

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com