Job Title: Telecaller

Location: Computer Institute, Neelam Chowk, Faridabad

About Our Institute:
Our Computer Institute, located in the vibrant hub of Neelam Chowk, Faridabad, stands as a beacon of advanced learning in the field of information technology and computer science. We pride ourselves on delivering cutting-edge education and training to individuals aspiring to excel in the ever-evolving digital world. Our courses are meticulously designed to cater to a diverse range of students, from beginners to advanced learners, ensuring a comprehensive understanding and practical application of computer technologies.

Job Overview:
We are excited to offer an opportunity for a fresh, dynamic individual to join our team as a Telecaller. This role is perfectly suited for someone with outstanding communication skills, a flair for conversation, and a keen interest in the educational sector. The ideal candidate should possess basic computer knowledge, enabling them to efficiently manage data and effectively engage with potential students about our course offerings.

Key Responsibilities:

1. Communication and Outreach:
– Conduct outbound calls to prospective students to introduce our courses, facilities, and unique selling propositions.
– Manage inbound queries with patience and professionalism, ensuring that all questions are answered comprehensively.
– Uphold a consistently positive, polite, and enthusiastic tone throughout all telephonic interactions.

2. Information and Advice:
– Provide detailed information regarding course content, duration, fees, enrollment procedures, and any special offers.
– Guide potential students in selecting courses that best suit their career goals and educational needs.

3. Lead Management:
– Generate and manage leads, tracking their progress from initial contact to final enrollment.
– Schedule appointments for prospective students with our career counselors or course coordinators for more detailed guidance.

4. Database and Record Maintenance:
– Accurately enter and update caller information and interaction details in the database.
– Regularly review and follow up on pending leads and inquiries.

5. Performance Reporting:
– Compile and submit daily, weekly, and monthly reports on call activities, lead generation, and conversion rates.
– Analyze call logs to identify trends and areas for improvement.

6. Feedback Collection and Implementation:
– Actively seek feedback from callers about their experience and expectations.
– Share insights and suggestions with the management team to enhance the Tele-calling process and course offerings.

7. Team Collaboration:
– Collaborate with the marketing and admissions teams to align Tele-calling activities with broader promotional campaigns.
– Participate in regular team meetings, contributing ideas and learning from peers.

8. Professional Development:
– Stay abreast of new developments in computer technology and education to communicate the relevance and benefits of our courses effectively.
– Engage in training and development programs to enhance communication and customer service skills.

9. Ethical and Respectful Interaction:
– Respect the privacy and preferences of potential students, adhering to ethical Tele-calling practices and data protection regulations.

Candidate Profile:

– Educational Qualification: High school diploma or equivalent. Further education or certification in relevant fields is advantageous.
– Experience: Fresher or minimal experience in telecalling, customer service, or a similar role.
 Essential Skills:
– Excellent verbal communication skills in English and regional languages.
– Basic computer proficiency, including familiarity with databases, MS Office, and common communication tools.
– Strong interpersonal skills with the ability to engage and persuade.
– Good listening skills and the capacity to handle queries effectively.
Personal Attributes:
– A proactive and enthusiastic approach to work.
– Strong organizational skills and attention to detail.
– Ability to work independently and as part of a team.
– High level of integrity and professionalism.

Working Environment:

– This is a full-time role based at our institute in Neelam Chowk, Faridabad.
– The position requires standard office hours with occasional flexibility as per institutional requirements.
– A comfortable, collaborative, and dynamic work atmosphere.

Benefits:

– A competitive salary commensurate with experience and qualifications.
– Opportunities for professional growth and skill development.
– A supportive environment that fosters learning and development.
– Participation in various workshops and training programs related to computer education.

Application Process:
Interested candidates are encouraged to apply by submitting a detailed resume and a cover letter that highlights their communication skills, enthusiasm for the education sector, and any relevant experiences. The application should reflect the candidate’s understanding of the role and their motivation to join our team.

Note: We are an equal-opportunity employer and value diversity at our institute. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

This comprehensive job description outlines the role, responsibilities, candidate profile, and benefits for a Telecaller position at a Computer Institute in Neelam Chowk, Faridabad. It is tailored for a fresher with good communication skills and basic computer knowledge, ensuring a clear understanding of the expectations and opportunities the role offers.

Contact Information:

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com