Job Title: Telecaller

Location: Service Company, Nehru Ground, Faridabad, Haryana

About the Company:
Our service company, located in the heart of Faridabad at Nehru Ground, is a dynamic and rapidly growing organization committed to delivering high-quality services to our clients. We are currently seeking a motivated and enthusiastic Telecaller to join our team. This role is ideal for individuals who are starting their career journey with 0-1 years of experience and possess a passion for customer service and communication.

Job Overview:
The Telecaller will be an integral part of our team, responsible for reaching out to clients and potential customers via telephone. This role involves various tasks such as making outbound calls, handling customer queries, providing information about our services, and maintaining a high level of professionalism and customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to delivering outstanding customer service.

Key Responsibilities:

1. Outbound Calling:
– Make outbound calls to potential clients to inform them about our services.
– Schedule appointments for sales executives or service teams as necessary.
– Follow-up on previous customer interactions and leads.

2. Customer Interaction:
– Answer incoming calls and respond to customer emails.
– Handle customer inquiries both telephonically and via email.
– Provide customers with detailed information about products and services.

3. Record Keeping:
– Maintain a log of calls made and analyze call outcomes.
– Update customer information in the database during and after each call.
– Document all call information according to standard operating procedures.

4. Feedback Collection:
– Conduct surveys over the phone.
– Collect feedback on service and product quality from customers.

5. Sales Support:
– Support the sales team in reaching targets.
– Assist in creating sales strategies and campaigns.
– Encourage customers to upgrade or add services.

6. Team Collaboration:
– Work closely with other departments to improve overall customer service and satisfaction.
– Participate in team meetings and share best practices.
– Report any necessary information to the management like customer insights and potential opportunities.

7. Performance Goals:
– Meet quantitative and qualitative performance goals and set high standards in customer service.
– Ensure a high level of customer satisfaction through excellent service.

Candidate Profile:

Educational Qualification:  High School diploma; further education will be a plus.
Experience: 0-1 year in a Tele-calling, customer service, or similar role.
Skills:
– Proficient in relevant computer applications and call center systems.
– Good data entry and typing skills.
– Knowledge of customer service principles and practices.
– Excellent communication skills and the ability to remain calm and courteous under pressure.
Personal Attributes:
– Patience and ability to manage stress.
– Effective listening skills.
– High level of professionalism and a positive demeanor.
– Strong problem-solving skills.

Working Environment:

– Office-based role in Nehru Ground, Faridabad.
– Standard working hours with flexibility as required.

Benefits:

– Competitive salary package.
– Opportunities for professional growth and training.
– Supportive team environment.

Application Process:
To apply, please submit your resume and a brief cover letter highlighting your interest in the role and relevant experience. Applications can be sent via email or through our company website

Equal Opportunity Employer Statement:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Note: This job description for a Telecaller position at a service company in Nehru Ground, Faridabad, is designed to detail the responsibilities, required candidate profile, and the working environment of the role. It aims to attract individuals with 0-1 years of experience in a similar field. Please ensure that the specific requirements and benefits of your company are accurately represented when using this template.

Contact Information:

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com