Job Title: Telecaller

Location: Whirlpool Chowk, Faridabad

Company Overview:
We are a well-established Manufacturing Company based in Whirlpool Chowk, Faridabad, known for our commitment to quality and innovation in the manufacturing sector. As we continue to grow, we are looking to expand our team with a dynamic and enthusiastic Telecaller. This role is ideal for freshers who are eager to step into the corporate world and enhance their professional skills.

Job Description:
As a Telecaller, you will be the first point of contact between our company and potential clients. Your primary role will be to reach out to customers and clients over the phone, providing them with information about our products and services, addressing their queries, and paving the way for successful business relationships. This role requires excellent communication skills, a positive attitude, and the ability to handle conversations with professionalism and courtesy.

Key Responsibilities:

1. Outbound Calling:
– Make outbound calls to potential clients to introduce our products and services.
– Generate leads by identifying potential business opportunities.
– Schedule appointments for sales representatives to meet with prospective clients.

2. Customer Service:
– Answer inbound calls and respond to customer queries in a timely and efficient manner.
– Provide accurate, valid, and complete information by using the right methods/tools.
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

3. Database Management:
– Keep records of customer interactions, process customer accounts, and file documents.
– Maintain a detailed record of calls made and outcomes achieved.
– Update customer information in the database during and after each call.

4. Feedback Collection:
– Conduct surveys over the phone to gather customer feedback on products and services.
– Document feedback accurately and report the same to the management for quality service enhancement.

5. Collaboration and Coordination:
– Work closely with the sales and marketing team to align calling activities with ongoing campaigns.
– Relay significant customer information to the sales team to facilitate effective follow-up.

6. Performance Goals:
– Meet personal/team qualitative and quantitative targets.
– Strive to maintain high levels of customer satisfaction and call quality standards.

7. Continuous Learning:
– Participate in educational opportunities and training sessions.
– Stay updated on product knowledge and industry trends to provide current information to customers.

8. Compliance and Ethics:
– Adhere to communication scripts, guidelines, and policies.
– Conduct all calling activities with the highest degree of ethics and professionalism.

Qualifications:
– High school diploma or equivalent; further education or certification is a plus.
– Fresher or entry-level candidate with an eagerness to learn and grow in a professional environment.

Skills:
– Excellent communication and interpersonal skills.
– Good listening and problem-solving abilities.
– Proficiency in Hindi and English (both spoken and written).
– Basic computer knowledge and familiarity with CRM systems and practices.
– Ability to handle rejection and stress in soliciting clients.

Personal Attributes:
– Patient and resilient personality with a positive attitude.
– Strong phone contact handling skills and active listening.
– Customer-oriented and adaptable to different personality types.

Working Conditions:
– Office-based role with standard working hours.
– High-volume calling might be required, demanding focus and perseverance.

Benefits:
– A supportive and vibrant work environment ideal for personal and professional growth.
– Training and development programs.
– Performance-based incentives.

Application Process:
Interested candidates are encouraged to submit a detailed resume and a cover letter expressing their interest and suitability for the role. Fresher candidates are highly encouraged to apply.

This comprehensive job description is designed for the position of Telecaller at a Manufacturing Company in Whirlpool Chowk, Faridabad. It covers a wide range of duties, qualifications, and skills, focusing on freshers with excellent communication skills. The role is vital for lead generation, customer service, and supporting the sales team, making it a crucial part of the company’s outreach and customer engagement efforts.

Contact Information:

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com