Job ID 4002
Offered Salary 21000
Career Level Executive
Experience 2 Years
Qualifications Degree Bachelor
Job Title: Operation Executive
Location: E-Commerce Company, Dabua Colony, Faridabad, Haryana
About Our Company:
Our dynamic E-Commerce Company, located in the bustling Dabua Colony of Faridabad, Haryana, is at the forefront of the online retail industry. We specialize in delivering a wide array of products to a diverse and growing customer base. As we continue to expand our operations and reach, we are looking for a dedicated Operations Executive to join our team. This role is essential in driving operational efficiency, enhancing customer satisfaction, and contributing to our overall success.
The Operations Executive will be instrumental in managing the day-to-day operations of our e-commerce platform. This role encompasses a broad range of responsibilities, including logistics management, inventory control, order processing, and customer service excellence. The ideal candidate will have a solid background in e-commerce operations, with a proven ability to optimize processes, manage a team, and drive results.
– Oversee and manage the daily operations of the e-commerce platform, ensuring smooth and efficient processes from order placement to fulfillment.
– Implement and monitor effective logistics and supply chain strategies to ensure timely delivery of orders.
– Coordinate with warehouse and inventory teams to manage stock levels, including monitoring of inbound and outbound logistics, to prevent stockouts and overstocking.
Inventory and Supplier Management:
– Develop and maintain strong relationships with suppliers and vendors to ensure quality of products and timely delivery.
– Utilize inventory management systems to accurately track stock levels and movements.
– Conduct regular inventory audits and analyses to optimize inventory turnover and reduce costs.
Customer Satisfaction and Service:
– Lead the customer service team to ensure that all customer inquiries and issues are resolved promptly and to the customer’s satisfaction.
– Implement customer feedback mechanisms to gather insights and improve the overall shopping experience.
– Monitor and improve the returns management process, making it seamless and customer-friendly.
Team Leadership and Development:
– Manage and mentor a team of operations staff, fostering a culture of teamwork, continuous improvement, and excellence.
– Conduct regular training sessions to enhance the team’s skills and knowledge in e-commerce best practices and technologies.
– Set clear team goals and performance metrics, reviewing performance regularly and providing constructive feedback.
Data Analysis and Reporting:
– Analyze operational data to identify trends, forecast demand, and inform decision-making.
– Generate regular reports on operational performance, including but not limited to order volume, fulfillment accuracy, and customer service metrics.
– Work closely with the finance team to manage budgets and control operational costs.
– Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
– Experience: 2-3 years of relevant experience in e-commerce operations, logistics, or supply chain management.
– Proficient in the use of e-commerce platforms, inventory management systems, and Microsoft Office Suite.
– Strong analytical and problem-solving skills, with a keen attention to detail.
– Excellent leadership and team management abilities.
– Outstanding communication and interpersonal skills.
– Ability to thrive in a fast-paced and dynamic environment.
– Full-time position based at our office in Dabua Colony, Faridabad, Haryana.
– Some flexibility in work hours may be required to meet business needs.
– Occasional travel to vendor or warehouse locations may be necessary.
– Competitive salary package.
– Health insurance and wellness programs.
– Opportunity for career advancement in a fast-growing e-commerce company.
– A dynamic and supportive work environment where innovation and initiative are encouraged.
Qualified candidates are invited to apply by submitting a resume and a cover letter outlining their suitability for the role, including examples of past achievements in similar positions. Applications should be sent via email to [email protected]
Note: This job description template is designed to attract highly skilled candidates with 2-3 years of experience in e-commerce operations. It provides a detailed overview of the responsibilities, candidate qualifications, working conditions, and benefits associated with the Operations Executive position. This comprehensive outline ensures that potential applicants have a clear understanding of what the role entails and what is expected of them, making it easier for your company to attract and identify the best candidates for the role.
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