Telecaller and Computer Work Nangla Faridabad Haryana
Telecaller @Makhija Placement posted 4 months ago in Telecaller Shortlist Email JobJob Detail
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Job ID 7087
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Offered Salary 12000
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Career Level Executive
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Experience Fresh
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Gender Female
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Industry Management
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Qualifications Degree Bachelor
Job Description
Job Description: Telecaller and Computer Work Nangla
www.makhijaplacement.com
| Profile | Telecaller and Computer Work Nangla |
| Location | Nangla Gujran Sunder Colony, Faridabad, Haryana |
| Salary | ₹10,000 – ₹15,000 per month |
| Experience | 0-2 Years |
| Industry | Service |
| Gender | Female |
Company Overview-Telecaller and Computer Work Nangla
Telecaller and Computer Work Nangla | We are a reputable service company located in Nangla Gujran Sunder Colony, Faridabad, Haryana, dedicated to providing top-notch services to our clients. Our commitment to excellence, customer satisfaction, and continuous improvement has established us as a leader in our industry. We are currently seeking a motivated and diligent individual to join our team as a Telecaller and Computer Work professional.
Position Overview-Telecaller and Computer Work Nangla
The Telecaller and Computer Work professional will play a crucial role in our customer service and administrative operations. This role involves handling inbound and outbound calls, providing excellent customer service, and performing various computer-related tasks such as data entry, record keeping, and basic administrative functions. The ideal candidate will have 0-2 years of experience in a similar role and possess strong communication, organizational, and computer skills.
Key Responsibilities-Telecaller and Computer Work Nangla
1. Telecalling Duties
– Inbound Calls: Answer incoming calls from customers, address their queries, provide information about our services, and resolve any issues or concerns.
– Outbound Calls: Make outbound calls to potential and existing customers to promote our services, gather feedback, and follow up on inquiries or complaints.
– Customer Service: Maintain a professional and friendly demeanor while interacting with customers, ensuring a high level of customer satisfaction.
– Lead Generation: Identify potential customers through outbound calls and record their details for follow-up and conversion.
– Appointment Setting: Schedule appointments for service visits or consultations based on customer requirements and availability.
2. Computer Work Duties
– Data Entry: Accurately enter customer information, service details, and other relevant data into the company’s database or CRM system.
– Record Keeping: Maintain and update customer records, service logs, and other administrative documents.
– Reporting: Generate regular reports on call activities, customer interactions, and service metrics for management review.
– Email Correspondence: Handle email communication with customers, responding to inquiries and providing necessary information.
– Document Preparation: Prepare and format documents, presentations, and other materials as required by the management.
3. Administrative Support
– Office Coordination: Assist in coordinating office activities, scheduling meetings, and supporting other administrative tasks.
– File Management: Organize and maintain digital and physical files for easy access and retrieval.
– Supplies Management: Monitor and manage office supplies inventory, ensuring timely replenishment.
4. Customer Relationship Management
– Follow-Up: Conduct follow-up calls with customers to ensure their satisfaction with our services and address any additional needs.
– Feedback Collection: Gather customer feedback to help improve our services and identify areas for enhancement.
– Complaint Resolution: Handle customer complaints professionally, providing timely solutions and escalating issues to the relevant department when necessary.
5. Continuous Improvement
– Training: Participate in training sessions to stay updated on our services, policies, and best practices in customer service and telecalling.
– Process Enhancement: Identify opportunities to improve telecalling scripts, customer service processes, and computer work efficiency.
Qualifications and Skills-Telecaller and Computer Work Nangla
Educational Background
– Degree: Minimum qualification of a high school diploma or equivalent. A bachelor’s degree in Business Administration, Commerce, or a related field is a plus.
Professional Experience
– Experience: 0-2 years of experience in telecalling, customer service, or a similar role.
– Technical Skills: Proficiency in using computers, Microsoft Office applications (Excel, Word, PowerPoint), and familiarity with CRM software.
How to Apply-Telecaller and Computer Work Nangla
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Please send your application to Info@makhijaplacement.com with the subject line “Telecaller and Computer Work Nangla
Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:-info@makhijaplacement.com
🌐:-www.Makhijaplacement.com
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