Job Description: CRM Customer Relationship Manager job

www.makhijaplacement.com

Company Overview:
CRM Customer Relationship Manager job | Company is a leading manufacturing company located in Sector 32, Faridabad, Haryana. We specialize in producing high-quality products that cater to various industries, and we pride ourselves on our commitment to innovation, quality, and customer satisfaction. As part of our growth strategy, we are seeking an experienced Customer Relationship Manager (CRM) to join our dynamic team. The ideal candidate will have a passion for customer service and a proven track record in client retention and relationship management.

Position Overview-CRM Customer Relationship Manager job

The CRM Customer Relationship Manager job will be responsible for managing and enhancing the company’s relationships with its clients, ensuring high levels of customer satisfaction and loyalty. This role involves direct interaction with clients to understand their queries, support needs, and feedback, ensuring that their concerns are addressed promptly and effectively. The CRM Customer Relationship Manager’s job will also be to be responsible for rigorous follow-up and maintaining consistent communication to support client retention.

Key Responsibilities-CRM Customer Relationship Manager job

1. Client Interaction and Support:
– Sit with the CRM system twice or thrice a week to understand and address client queries and feedback.
– Provide timely and effective support to clients, ensuring their concerns are resolved to their satisfaction.
– Maintain a polite disposition and communicate confidently through both speaking and writing with clients and colleagues.
– Be proactive in anticipating client needs and providing appropriate solutions.

2. Client Retention and Follow-Up:
– Conduct rigorous follow-ups with clients to ensure ongoing satisfaction and address any emerging issues.
– Develop and implement strategies to retain clients and reduce churn rates.
– Monitor client interactions and feedback to identify trends and areas for improvement.
– Work closely with the sales and support teams to ensure seamless client experiences.

3. Product/Service Knowledge:
– Gain thorough knowledge of the company’s products and services to provide accurate information and support to clients.
– Stay updated with the latest product developments and industry trends to better serve clients.
– Train and educate clients about the benefits and features of products/services, ensuring they are fully informed and satisfied.

4. Communication and Collaboration:
– Communicate confidently with clients and colleagues, ensuring clear and effective information exchange.
– Collaborate with internal teams to address client issues and improve service delivery.
– Document client interactions and feedback accurately in the CRM system for future reference and analysis.
– Participate in regular team meetings to discuss client feedback, issues, and improvement strategies.

5. Proactive Client Engagement:
– Identify opportunities to engage with clients proactively, such as through regular check-ins and follow-up calls.
– Develop and maintain strong, long-lasting client relationships by understanding their needs and preferences.
– Act as a liaison between clients and the company, ensuring that client voices are heard and their needs are met.
– Organize and participate in client meetings, webinars, and events to foster engagement and build rapport.

6. Problem-Solving and Decision-Making:
– Understand client circumstances and act accordingly to provide the best possible solutions.
– Demonstrate a proactive approach to problem-solving, addressing client issues before they escalate.
– Make informed decisions based on client feedback and data analysis to enhance the overall client experience.
– Implement feedback mechanisms to gather client input and make necessary adjustments to service delivery.

7. Availability and Responsiveness:
– Always be available on calls to address client inquiries and provide support.
– Ensure timely responses to client communications, demonstrating reliability and commitment.
– Manage multiple client interactions efficiently, prioritizing urgent issues while maintaining overall service quality.
– Utilize CRM tools and technologies to enhance responsiveness and client engagement.

8. Performance Monitoring and Reporting:
– Track and monitor key performance indicators (KPIs) related to client satisfaction, retention, and support.
– Prepare and present regular reports on client interactions, issues, and resolutions to senior management.
– Analyze data to identify areas for improvement and implement changes to enhance client experiences.
– Contribute to the development of client retention strategies based on data-driven insights.

Qualifications and Skills-CRM Customer Relationship Manager job

– Experience: 2-4 years of experience in customer relationship management, preferably within the manufacturing sector.
– Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
– Technical Skills: Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). Familiarity with MS Office applications, particularly Excel and Word.
– Communication Skills: Excellent verbal and written communication skills, with the ability to interact confidently with clients and colleagues.
– Interpersonal Skills: Strong interpersonal skills, with a polite and professional demeanor.
– Analytical Skills: Ability to analyze client feedback and data to identify trends and areas for improvement.
– Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple client interactions simultaneously.
– Problem-Solving Skills: Proactive problem-solving skills, with the ability to understand client circumstances and act accordingly.
– Adaptability: Ability to adapt to changing client needs and industry trends.
– Professionalism: High level of professionalism and commitment to maintaining client confidentiality and trust.

Application Process-CRM Customer Relationship Manager job

Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience and qualifications to [email protected] Please include the subject line “CRM Application – [Your Name].” We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

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