Job Title: Telecaller

Location: Sector-28, Faridabad

About Our Company:
A leading Manufacturing Company based in Sector-28, Faridabad, is seeking a passionate and energetic Telecaller to join our dynamic team. Our company specializes in producing high-quality manufacturing solutions, catering to a diverse clientele. We emphasize innovation, quality, and customer satisfaction in all our endeavors.

Job Description:
As a Telecaller, you will play a crucial role in our company’s customer engagement and sales efforts. This position is ideal for a fresher with excellent communication skills, enthusiasm for customer service, and a desire to grow within the manufacturing industry.

Key Responsibilities:

1. Customer Outreach and Communication:
– Conduct outbound calls to potential and existing customers to inform them about our products and services.
– Effectively communicate the value proposition and benefits of our products.
– Handle customer inquiries, providing detailed and accurate information.

2. Lead Generation and Follow-up:
– Generate leads by identifying potential customers and understanding their needs.
– Follow up on leads and maintain a database of customer interactions.
– Schedule appointments for the sales team with interested customers.

3. Customer Relationship Management:
– Build and maintain strong, long-lasting customer relationships.
– Address customer issues with speed and efficiency.
– Gather customer feedback and share insights with the sales and marketing teams.

4. Documentation and Record Keeping:
– Accurately record details of customer interactions and transactions.
– Maintain and update customer databases regularly.
– Prepare and present reports on call activities and outcomes.

5. Collaboration with Teams:
– Work closely with the sales and marketing teams to align calls with ongoing campaigns and promotions.
– Share customer insights that may aid in developing marketing strategies.

6. Market Research and Analysis:
– Stay informed about market trends and competitors.
– Provide insights into customer preferences and market opportunities.

7. Training and Development:
– Participate in training sessions to improve communication and sales techniques.
– Stay updated on product knowledge and industry trends.

8. Quality Assurance:
– Ensure adherence to scripts and guidelines.
– Strive for high-quality customer interactions on every call.

Educational Qualifications:
– Higher Secondary Education or equivalent.
– Additional certifications or training in communication, sales, or related fields are advantageous.

Skills Required:
– Strong communication skills with fluency in English and Hindi.
– Basic computer skills and familiarity with CRM software.
– Ability to learn product details and communicate them effectively.
– Strong listening and problem-solving skills.
– Ability to handle rejection and stay motivated.

Personal Attributes:
– Positive attitude with a willingness to learn and grow.
– Professional and courteous demeanor.
– Strong work ethic and reliability.
– Ability to work under pressure and meet targets.
– Team player with good interpersonal skills.

Compensation:
– Competitive salary package.
– Performance-based incentives.
– Opportunities for professional growth and skill development.

Application Process:
Interested candidates should submit their resume along with a cover letter highlighting their communication skills and motivation for applying. Fresher candidates are encouraged to apply.

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This comprehensive job description outlines the role of a Telecaller in a Manufacturing Company in Sector-28, Faridabad. It is tailored for a fresher with excellent communication skills, detailing key responsibilities, required qualifications, skills, personal attributes, and compensation. The description emphasizes the importance of customer outreach, lead generation, collaboration, and continuous learning, aiming to attract candidates who are enthusiastic about starting their careers in a dynamic and supportive environment.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com