Job Title: Customer Relationship Executive

Location: Old Faridabad, Haryana

Company Overview:
Insurance Company is a well-established and reputable organization in the insurance industry, located in the historic district of Old Faridabad, Haryana. With a strong commitment to customer satisfaction, risk management, and financial protection, we provide a range of insurance products to meet the diverse needs of our clients. As part of our expansion and dedication to delivering exceptional customer service, we are actively seeking enthusiastic and dynamic individuals for the role of Customer Relationship Executive.

Job Overview:
As a Customer Relationship Executive at [Insurance Company], you will be at the forefront of our commitment to building strong and lasting relationships with our clients. This entry-level position is ideal for candidates with no prior experience (Fresher) who are passionate about customer service, possess excellent communication skills, and are eager to embark on a rewarding career in the insurance sector. Join our team and be a key contributor to providing peace of mind to our valued customers.

Key Responsibilities:

1. Customer Interaction and Support:
– Engage with customers through various communication channels, including phone calls, emails, and online chats.
– Provide timely and accurate information to customers regarding insurance products, policies, and services.

2. Policy Inquiries and Clarifications:
– Assist customers in understanding their insurance policies, coverage details, and premium information.
– Address customer inquiries, clarifications, and concerns in a professional and courteous manner.

3. New Customer Onboarding:
– Guide new customers through the onboarding process, explaining the features and benefits of different insurance products.
– Assist customers in completing required documentation for policy issuance.

4. Policy Renewals and Upgrades:
– Proactively contact existing customers for policy renewals and provide information about upgraded coverage options.
– Assist customers in the renewal process and explain any changes in policy terms.

5. Claims Assistance:
– Guide customers through the claims process, providing information on documentation requirements and procedures.
– Collaborate with the claims department to ensure a smooth and efficient resolution of customer claims.

6. Cross-Selling and Up-Selling:
– Identify opportunities for cross-selling additional insurance products based on customer needs and preferences.
– Promote the benefits of upgrading or bundling insurance coverage.

7. Customer Feedback Collection:
– Seek feedback from customers to assess their satisfaction with our services.
– Record and analyze customer feedback to identify areas for improvement.

8. Data Entry and Documentation:
– Accurately record customer interactions, transactions, and other relevant information in the company’s database.
– Maintain organized and up-to-date customer records.

9. Compliance and Regulations:
– Stay informed about insurance industry regulations and compliance requirements.
– Ensure that customer interactions and processes adhere to industry standards and company policies.

10. Customer Education:
– Educate customers about the importance of insurance, risk management, and the value of various coverage options.
– Provide information on relevant industry trends and updates.

Qualifications:

– Bachelor’s degree in any discipline. Prior experience is not required; this is a Fresher position.
– Strong communication and interpersonal skills.
– Customer-focused with a positive attitude and willingness to learn.
– Ability to multitask and manage time effectively.
– Basic computer skills and familiarity with office software.
– A genuine interest in the insurance industry and a passion for helping others.

Training and Development:
– Comprehensive training will be provided to equip the candidate with the knowledge and skills required for the role.
– Ongoing professional development opportunities to enhance customer service and industry knowledge.

Benefits:
– Competitive starting salary with performance-based incentives.
– Health and wellness benefits.
– Opportunities for career growth and advancement.
– Supportive and collaborative work environment.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their motivation to pursue a career in the insurance industry to [email protected]. Please include “Customer Relationship Executive Application” in the subject line.

Insurance Company is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

Note: Only shortlisted candidates will be contacted for interviews.

In summary, the Customer Relationship Executive role at an Insurance Company provides a fantastic opportunity for individuals with no prior experience to kickstart their career in the insurance sector. If you are passionate about customer service and eager to learn, we invite you to apply and be a part of our dedicated team committed to providing exceptional service to our valued clients.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com