Job Description: Receptionist job

www.makhijaplacement.com

Company Overview-Receptionist job

Receptionist job | is a premier banquet hall in Sector 10, Faridabad, Haryana, offering luxurious facilities for weddings, corporate events, and social gatherings. Our venue is renowned for its exceptional service, elegant ambiance, and state-of-the-art amenities. We take pride in creating memorable experiences for our clients and their guests. As we continue to grow and expand our services, we are seeking a professional and experienced Receptionist to join our team.

Position Overview-Receptionist job

The Receptionist will serve as the first point of contact for our clients and guests, providing exceptional customer service and ensuring a welcoming and efficient front desk operation. The ideal candidate will have a warm and friendly demeanor, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. This role is critical in setting the tone for a positive experience at our banquet hall.

Key Responsibilities-Receptionist job

Front Desk Operations
– Greeting Guests: Welcome guests with a warm and friendly attitude, ensuring they feel valued and appreciated from the moment they arrive.
– Guest Assistance: Provide accurate information about our facilities, services, and event arrangements. Assist guests with inquiries and direct them to the appropriate locations within the banquet hall.
– Check-In and Check-Out: Efficiently handle guest check-ins and check-outs, ensuring all necessary paperwork and payments are processed accurately.
– Appointment Scheduling: Manage appointments for event consultations and tours, coordinating schedules with event planners and other staff.

Communication and Coordination
– Phone and Email Management: Answer and manage incoming phone calls and emails, addressing inquiries promptly and professionally. Redirect calls and messages to appropriate staff members as needed.
– Event Coordination: Collaborate with event planners, catering staff, and other departments to ensure seamless coordination of events. Communicate guest requirements and special requests to the relevant teams.
– Client Relations: Build and maintain strong relationships with clients, providing personalized service and support throughout the planning and execution of their events.

Administrative Support
– Documentation: Maintain accurate records of guest and client interactions, bookings, and event details. Ensure all documentation is organized and easily accessible.
– Payment Processing: Handle payments for bookings, deposits, and additional services. Maintain accurate financial records and receipts.
– Supplies Management: Monitor and manage inventory of office supplies and front desk materials. Place orders and restock as necessary to ensure smooth operations.

Customer Service Excellence
– Feedback Collection: Solicit and gather feedback from guests and clients about their experience. Address any concerns or issues promptly and professionally.
– Problem Resolution: Handle guest complaints and issues with tact and professionalism, ensuring a satisfactory resolution and maintaining the reputation of our banquet hall.
– Service Improvement: Continuously seek ways to improve guest satisfaction and enhance the overall guest experience.

Qualifications and Skills-Receptionist job

Educational Background
– Minimum Education: High school diploma or equivalent. Additional certification in hospitality management or related fields is a plus.

Professional Experience
– Experience: 2-4 years of experience in a front desk or receptionist role within the hospitality industry, preferably in a banquet hall or similar setting.

How to Apply-Receptionist job

Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience. Please send your application to [email protected] with the subject line “Receptionist Application”

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

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