Job Description: Telecaller job Nehru Place New Delhi

www.makhijaplacement.com

Company Overview-Telecaller job Nehru Place New Delhi

Telecaller job Nehru Place New Delhi | Crosspole Logistics Private Limited is a leading player in the logistics and freight forwarding industry. Our commitment to delivering exceptional services has made us a trusted partner for businesses seeking reliable logistics solutions. We are headquartered at Flat No 22, 2nd Floor, Satkar Building No 79-80, Nehru Place, New Delhi -110019. As we continue to expand our operations, we are looking for a dedicated and experienced female Telecaller to join our dynamic team.

Job Summary-Telecaller job Nehru Place New Delhi

The Telecaller will play a crucial role in the company’s operations by handling inbound and outbound calls, providing customer support, and assisting with various telecommunication tasks. The ideal candidate should have prior experience in a freight forwarding company and possess excellent communication skills.

Key Responsibilities-Telecaller job Nehru Place New Delhi

1. Handle Inbound and Outbound Calls:
– Manage a high volume of inbound and outbound calls in a timely manner.
– Follow communication scripts when handling different topics.
– Identify customers’ needs, clarify information, research every issue, and provide solutions.

2. Customer Support:
– Address customer inquiries and provide accurate information about our services.
– Resolve customer complaints and issues promptly and efficiently.
– Ensure customer satisfaction by maintaining a professional and positive demeanor.

3. Data Management:
– Maintain accurate records of customer interactions and transactions.
– Update customer information in the database.
– Document all call information according to standard operating procedures.

4. Sales Support:
– Assist the sales team by setting appointments and following up with potential leads.
– Promote the company’s services and products during customer interactions.
– Achieve monthly call and sales targets as set by the management.

5. Coordination:
– Coordinate with other departments to ensure smooth operations and customer satisfaction.
– Provide regular updates to the management about call activities and results.
– Collaborate with the team to improve call performance and customer experience.

6. Feedback Collection:
– Gather feedback from customers and report it to the relevant departments.
– Suggest improvements based on customer feedback to enhance service quality.

Qualifications and Skills-Telecaller job Nehru Place New Delhi

1. Education:
– A high school diploma or equivalent is required.
– A bachelor’s degree in any field is preferred.

2. Experience:
– Minimum of 1-2 years of experience as a Telecaller, preferably in a freight forwarding or logistics company.
– Proven track record of meeting or exceeding targets.

3. Communication Skills:
– Excellent verbal and written communication skills in English and Hindi.
– Strong listening and presentation skills.
– Ability to build rapport with customers quickly.

Application Process-Telecaller job Nehru Place New Delhi

Interested candidates who meet the above requirements are invited to submit their CVs to [email protected]. Please include a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

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